Support

For questions, issues, or feedback, email us at:

Please include the email address associated with your Jumpseat Exchange account and a description of the issue so we can assist you as quickly as possible.

Jumpseat Exchange subscriptions are securely processed by Stripe. Jumpseat Exchange does not store your full payment card information. To manage your subscription, update your payment method, or cancel: 1. Sign in to Jumpseat Exchange. 2. Open Profile. 3. Under Membership, select Manage Subscription. 4. You will be redirected to the secure Stripe Customer Portal. If you cancel, your access will continue through the end of your current trial or paid billing period unless otherwise stated during cancellation. For questions about your Jumpseat Exchange membership, contact support@jumpseatexchange.com.

If you cannot sign in: • Use Forgot Password on the sign-in screen to receive a password reset email. • Check your spam or junk folder if the email does not arrive. • Make sure you are using the email address associated with your account. If you no longer have access to your registration email address, contact us at support@jumpseatexchange.com for assistance.

You can delete your account at any time using Delete Account in your Profile settings. Account deletion is permanent and cannot be undone. Associated profile information, listings, alerts, and other account data will be deleted or handled according to our Privacy Policy. Deleting your account automatically cancels any active Stripe subscription before account deletion is completed. If we are unable to cancel the subscription, your account will not be deleted and you will be asked to contact support.

Jumpseat Exchange is a peer-to-peer platform where flight attendants can post trips for pickup or trade. We do not guarantee that any trip will be picked up, traded, or remain available. When you post a listing, your phone number is displayed to other Jumpseat Exchange users so they can contact you directly. You are responsible for keeping your listings accurate and removing them when they are no longer available. If you encounter a listing that violates our policies, use the in-app reporting feature or contact support@jumpseatexchange.com.

Jumpseat Exchange can notify you when a trip matching your saved alert criteria is posted. For push notifications, allow notification permission when prompted. On supported devices, installing Jumpseat Exchange to your Home Screen may be required for full notification functionality. You can manage your saved alerts and notification preferences within Jumpseat Exchange. Device-level notification permissions can also be managed through your browser or device settings. If notifications are not arriving, verify that notification permission is enabled and that your saved alert is still active.

We take your privacy seriously. We do not sell or rent your personal information to advertisers. Read our Privacy Policy for information about the data we collect, how it is used, and your privacy choices.

By creating an account or using Jumpseat Exchange, you agree to our Terms of Use.

Jumpseat Exchange is an independent application and is not affiliated with, endorsed by, sponsored by, or operated by American Airlines, APFA, KCM, TSA, or any airline, labor organization, or government agency unless explicitly stated otherwise. Users remain responsible for verifying scheduling, legality, contractual, operational, and regulatory information through official sources.

We aim to respond to support requests within 2–3 business days. Response times may be longer during periods of high volume. For the fastest response, email support@jumpseatexchange.com from the email associated with your account and include a clear description of the issue.